MARAM's CV

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MARAM ADAM ABDULLA DOST ALBLOOSHI

English

UAE-Umm Alquwain

Profile summary

Skilled English professional with 3 years of experience across 6 organizations. Confident in ability to manage visitor communications, customer service operations, and administrative support tasks. Committed to delivering organized guest experiences and supporting daily operational workflows.

Career highlights

Cultural Center Operations: Managed call center operations at a cultural center, directing visitor communications and supporting team readiness prior to events.

Expo Dubai Tour Operations: Directed daily operations for international visitors at key exhibits, maintaining schedule adherence and guiding groups through presentations.

Customer Service Delivery: Maintained customer satisfaction through direct assistance and supported guests with ticketing, seating, and general inquiries.

School Admission Support: Registered students in KHDA while handling call center inquiries and supporting communication and coordination tasks.

Key skills

ProfessionalMicrosoft Office (Word, Excel, PowerPoint) Movie Maker Logo Design Web Content Management Story Writing Writing Emails Social Media Strategy Presentation & Public Speaking Customer Service Market Research Project Management Call Center Visitor Communications Event Support Schedule Adherence Operations Support Guided Tours Heritage Presentations Visitor Management
SkillsCall Center Operations

Professional experience

TraineeMay 2020 - Jul 2020
Ministry of education- EADAAD
TraineeSep 2020 - Present
Al Ameen
Volunteer
Cultural center

Manages call center operations at a cultural center, directing visitor communications and supporting team readiness prior to events.

  • Handled visitor inquiries and coordinated communications before events.
  • Executed preparation tasks to ready the team for incoming visitors.
Tour GuideJan 2023 - Jul 2024
Expo Dubai

Directed daily operations for international visitors at key exhibits, maintaining schedule adherence and guiding groups through presentations.

  • Provided detailed information regarding UAE heritage and cultural displays while answering specific visitor inquiries.
  • Handled visitor questions and ensured smooth tour operations across multiple pavilion locations.
Customer ServiceJan 2024 - Jan 2025
Majid Al Futtaim, VOX Cinemas
  • Supported guests with ticketing, seating, and inquiries.
  • Maintained customer satisfaction through direct assistance.
Admission School AssistantJun 2024 - Present
  • Registered students in KHDA.
  • Handled call center inquiries and supported communication and coordination tasks.

Education

Diploma in Technology
Higher Colleges of Technology

comp &information year | 3 Years but | I didn’t complete

High School GraduateJan 2019 - Jan 2020
Al-Salama School, Umm Al Quwain
  • Emsat Score: 1200

Languages

Arabic · Professional

English · Professional